#FRNSpeaks: Lawrence University, Bon Appétit Management Company, and St. Joseph's Food Program

At Lawrence University’s FRN Chapter, Co-Presidents Sarah Diamond and Lindsay Holsen work to alleviate food insecurity in the Fox Cities Valley of Wisconsin.

“Don’t just learn. Engage.” The motto of Lawrence University in Appleton, Wisconsin, is certainly an apt description of what the students involved in the school’s Food Recovery Network chapter do every day. Education and engagement stretch beyond the boundaries of the campus to include some thirty cities, towns, and villages in three counties of northeastern Wisconsin, known as the Fox Cities Valley. In the 2015-2017 academic years, two students, Sarah Diamond (International Relations) and Lindsay Holsen (Biochemistry and Spanish) led the FRN chapter as co-presidents. As they reflect on each other’s growth through Lawrence University and FRN, each lovingly praises the other.

Sarah and Lindsay began volunteering with FRN during their first years of college and feel that their food recovery experiences have given them “so, so much,” as Sarah puts it. “It shaped me as a person. In my professional career, hunger and food security are always going to be my bottom lines. It’s something that just makes me cringe, the fact that people are hungry.” Sarah’s hopes will come true in August when she starts her Year of Service through the AmeriCorps VISTA program with the FRN national office in College Park, Maryland.

Lindsay calls their entire team of nine students a “stellar crew.” “We had the chance to tour Feeding America in Appleton, have an annual end-of-year barbecue to celebrate our work, and definitely know how to rock a hairnet,” she recalls. Lindsay’s three years working with FRN student volunteers, partner organizations, and chefs from the Bon Appétit Management Company (BAMCO), the dining provider at Lawrence University, taught her to navigate ever-changing connections. “I experienced the many difficulties of maintaining relationships with groups that frequently change management. However, I have also seen so many people benefit from the food we provide and others who become more aware of the [impact of] their actions.” Lindsay, like Sarah, sees that  her work over the last three years “has shaped my dedication to serving others and working to change mindsets about waste within many aspects of society.” She will continue as the chapter’s treasurer in Fall 2017.

The Lawrence University leadership team participating in a food recovery. 

The Lawrence University leadership team participating in a food recovery. 

Mark Biesack, Executive Sous Chef at Bon Appétit Management Company at Lawrence University, is “proud to be affiliated with FRN”.

Mark Biesack stands out among the many inspirational people whom Sarah and Lindsay have met through their food recovery efforts. Mark is proud of the dramatic change he has seen over the past few years at Lawrence University. Students have more interest in what kind of food is chosen, how it is prepared, and what his staff does with items they don’t serve. Mark’s many years of experience inform his perception of food awareness at Lawrence:

“With the needs of others being highly publicized these days, people are wanting to be a part of something GOOD. This is especially true of college students. Students are asking questions and taking an interest. They want to make sure that not only are we sourcing our food responsibly, but that we are discarding it appropriately as well, whether that be composting or donating through FRN.”

Mark describes how BAMCO, before working with FRN, tried doing their own food recovery programs for the first couple years at Lawrence. Even though he built a relationship with the local Salvation Army, the logistics of recovering and donating food were difficult.

“While we had extra food to donate, we didn’t have the systems, pans, labor, or organization to make it happen on a regular basis. Now that we’ve partnered with Food Recovery Network, it’s so awesome to know that all we need to do is compile our donation, chill it down, and [the students] take care of it from there!”

Mark has a very high opinion of the FRN team with whom his staff has a “great relationship.” He especially enjoys seeing student leaders in the hallway who tell him about a new organization looking for food donations. He would very much like to increase the number of food collections from the current number of three days.

In Appleton, Wisconsin, the home of Lawrence University, nearly 1 out of 5 people lives at or below the poverty level.

One day early in 1982, while Thomas Schlitz was driving to Green Bay, Wisconsin, he heard on the radio that 400 people were being laid off by a local company. His immediate reaction was to ask how these people were going to survive. After Schlitz saw fields full of crops around him, he had the inspiration to ask local farmers for relief donations. This generous initiative would eventually become the St. Joseph Food Program, now run by St. Joseph’s Church in Appleton, WI.

In Spring 2016, The Lawrence FRN chapter partnered with St. Joe’s (as it’s called informally) to help distribute 30 tons of fresh food and non-perishable items, per week, to the low-income and temporarily unemployed population of the Fox Cities Valley. According to Scott Schefe, the food manager at St. Joe’s, FRN volunteers delivered 118 pounds of food the first day alone. His clients “loved the food, especially since it was already prepared and portioned. It made it very easy on us.” Both St. Joe’s and the students look forward to building a stronger relationship in the 2017-2018 school year.

The chapter has also teamed with the Fox Cities Salvation Army and Boys and Girls Club of the Fox Valley. Sarah’s favorite memories with Boys and Girls Club were “just sitting
with and watching the kids trying new foods they had never tried before...There was one girl especially, who had never eaten a vegetable in her life. I sat with her while she ate a carrot, and told her that she could do it. She did, and was like, ‘Hey, that’s not bad!’ It’s so powerful for kids to learn about food.” Sarah views educating others about healthy eating habits as a powerful and exciting mission of the Food Recovery Network.

The future looks bright

When Lindsay returns to Lawrence in Fall 2017, she hopes to help bring in “new leadership and energy for the group” and reach out to other organizations to increase food deliveries. From what he has already said, Executive Sous Chef Mark Bieseck will undoubtedly be in full support. Sarah Diamond is currently working full-time as the Alumni Programs VISTA on the FRN National staff. She sees Food Recovery Network as “among one of the most politically important organizations out there right now. It’s an organization that goes against the status quo and sees people as humans rather than wallets or numbers.”

Last summer, both Sarah and Lindsay attended Food Recovery Network’s annual conference, the National Food Recovery Dialogue. Sarah was especially moved when she heard a student talk about growing up not knowing from where his next meal would come. His childhood deeply affected his decision to work for FRN “to ensure that no other kid has to feel that way.” Sarah, someone who has never suffered from food insecurity, empathized with this and other speakers. Empathy is the driving force behind the selfless efforts of the Lawrence FRN team.

Lawrence University FRN attends the National Food Recovery Dialogue

Lawrence University FRN attends the National Food Recovery Dialogue

#FRNSpeaks: University of South Dakota, Aramark, & Vermillion Welcome Table

University of South Dakota’s New FRN Chapter Makes Considerable Headway During Its First Year Working With Aramark Food Services and Nonprofit Welcome Table

 

    Senior Hailey Purves has made real progress leading the Food Recovery Network chapter she founded at the University of South Dakota, FRN’s first ever chapter in South Dakota, this past school year (2016-17). With the help of a few fellow students, she has established a strong working relationship with both the university’s dynamic food service provider, Aramark, and a remarkable non-profit partner agency, Welcome Table. The University of South Dakota is located in Vermillion, a high poverty-level community with the highest rate of low-income families in the country, not including reservations, and where at least one in five people experience food insecurity. This FRN chapter, the first in South Dakota, serves a critical  need in the state.

“It’s an easy way to get involved on campus and in your local community”

     FRN chapter director Hailey Purves makes her work sound easy, but that’s mostly because she enjoys what she does. As Hailey puts it, “It’s an easy way to get involved…by giving up an hour each week…That hour can truly change people’s lives as well as prevent food waste.”

    Hailey credits the ready cooperation of Aramark for making the program work so smoothly: “Honestly, we haven’t had any issues! All the people [. . .] are so nice and helpful. They have everything pre-packaged, frozen, and weighed for us. All I do is make sure I have the weights recorded, the volunteers, and the transportation to the Welcome Table.” That’s a pretty big workload, but FRN student leaders are known for their positive attitudes!

     Adam Chicoine, Aramark’s general manager for USD, offers a glowing description of Hailey: “The student who originally approached me about starting this program was very passionate and truly cared about helping the local community.” A graduating senior with a major in dental hygiene, Hailey is to be commended for all her efforts toward improving food security in her community.

Aramark Food Service makes an ideal partner for the USD FRN Chapter and Vermillion’s Welcome Table

     Chicoine praises FRN for helping his food service in two major ways: by reducing food waste, in general, by donating usable items to local area non-profits, and by making his staff take on more conscientiousness and ownership of their work. In fact, reducing food waste and helping the community at the same time, as well as greater staff involvement and pride, are benefits repeatedly observed by food managers working with FRN chapters across the country. Food Recovery Network’s Executive Director, Regina Northouse often speaks of the win-win-win-win scenario working with FRN chapters. She notes, “It’s a win for our student leaders, for our community partners, for our dining providers, and it’s great for business.”

    What surprises Adam Chicoine most about FRN’s personnel is “how easy they have been to work with once the logistics of donating were finalized.” Adam is proud that his staff has “embraced the program and takes all proper procedures to ensure we are donating safe food.”

     John Lushbough, founding director of Vermillion’s Welcome Table, praises Aramark for consistently making special efforts towards increasing the quality of food donated to his nonprofit. He especially appreciates Aramark’s freezing and storing of the food not needed a particular week. For example, one large donation of macaroni and cheese was stretched over a three-­week period because it was frozen. How would John sum up Aramark’s impact? In one word, “Unbelievable!”

Student Megan Feerick (left) and Aramark employee MaryAnn (right) weighing the food that will be given to the Vermillion Welcome Table.

Student Megan Feerick (left) and Aramark employee MaryAnn (right) weighing the food that will be given to the Vermillion Welcome Table.

FRN increases by doubling the offerings of the non-profit, Welcome Table   

  Hailey Purves, in turn, has nothing but praise for Welcome Table’s founding director, John Lushbough, whom she calls “truly a great guy. He cares for so many people in this community by not only running Welcome Table but also a school’s Weekend Backpack Program and the local high school’s food pantry.” The food that the FRN chapter delivers on a weekly basis is used for all three of these programs. Food insecurity has reached a critical level in Vermillion since, according to John, it is basically a one-business town.

     Welcome Table serves a full dinner every Monday night for whoever wants to attend. John Lushbough founded the nonprofit sixteen years ago as a means to bring various community members together in a friendly environment and, of course, to serve Vermillion’s many citizens who are food insecure. According to John, with the contributions from Aramark that FRN delivers, Welcome Table has “more than doubled” the amount of food served. He credits FRN for providing 80% of the food, and helping him save $500 to $750 per week on food costs, making it “extremely easy” for his organization to serve 150 plus people every week. John also likes the fact that Aramark packs the food in refrigerated or frozen containers that make distribution all the easier.

      Any leftovers are donated to two other programs John runs. One, the Weekend Backpack Program, provides food for elementary-age children to take home on Fridays, while the other, a high school food pantry, allows students to pack their own bags with a variety of teen-appealing food choices. Even the high school’s home economics teacher has benefitted from Aramark’s donations that she uses for in-class demonstrations on how to better prepare food at home as well as make cooking more economical.

 One recent Sunday, John Lushbough sent the following e-mail message to FRN:

‘I just wanted to let you know that all of the food for Welcome Table tomorrow comes from Aramark. We are having chicken, potatoes, bacon alfredo casserole, and tossed salad. Just another example of how well the program here at the University of South Dakota is working.’

     University of South Dakota’s FRN chapter continues to seek other ways to ease the problems associated with poverty and hunger, ever-looming in their community. Marisa Helms, a medical biology major who, come September 2017,  will be the chapter’s new president, wants to increase the amount of ‘rescued food’ by finding other sources in the community. “I also would like to get more students involved in the program to both raise awareness and give the program more support from the campus.” Sounds like the 2017 program will be in very good hands!

Student John Fanta ready for delivery to Welcome Table.

Student John Fanta ready for delivery to Welcome Table.

#FRNSpeaks: University of Denver, Sodexo and & Denver Rescue Mission

What a huge issue surplus food is in our country, but how simple the solution can be! In Denver, the solution started with the ideas and efforts of Paul Sherman, a senior at the University of Denver (DU). Paul has built a three-prong partnership between the DU Food Recovery Network (FRN) chapter, Sodexo; the national food service that provides meals in the university’s cafeterias, and the Denver Rescue Mission, whose Lawrence Street Shelter provides food for 1700 individuals, three times every day of the year.

Paul states the problem clearly: “How is it that each year, while an estimated one billion people starve, we throw away an estimated billion tons of food? That does not and will never make sense to me, which is why food recovery just seems right. When you break it down, it’s such a simple solution. Every week, that hour and a half I spend conducting food recoveries means that someone in Denver doesn’t have to go to sleep hungry that night, and it significantly reduces greenhouse gas emissions. Being a part of one simple solution to a major issue that has several ramifications truly inspires me.”

Though the solution may sound simple, the process of setting it up was not. After being turned down by the first person on campus he approached with his idea, Paul tenaciously contacted Mandilyn Beck, Sodexo’s Sustainability Coordinator. Paul credits Mandilyn with being the one person who made it happen, together with his leadership team and the staff of FRN, whose weekly phone calls with Paul turned the “no” into a kick-start “yes.” It did take all of Paul’s sophomore year, though, to set the plan in motion. One challenge was finding fully committed student volunteers.

By his junior year, he had established a working and reliable leadership team of eight students, each with delegated jobs (events coordinator, marketing director, treasurer, and the like). Food recoveries are done three times a week, and involves one member of the leadership team, plus one or two volunteers. The team picks up the food from the campus kitchen and delivers it to the downtown Denver Rescue Mission. After much trial and error to manage volunteers, Paul finally came across a time-saving website, “Signup Genius,” that helps his leadership team contact volunteers at short notice.  Paul’s ingenuity helped him win a contest sponsored by Zipcar that paid for Zipcar-based transportation of food throughout his junior year, with the addition of FRN grants covering personal car and gas expenses during his senior year.

The rewards have been all Paul could imagine. Sometimes there will be hundreds of pounds of food waiting for the FRN team to pick up. “Our initial reaction might be, ‘Wow! This is great! Look at all of the food we will get to deliver,’ but then another thought always crosses my mind, ‘I cannot believe all of this was going to be thrown away’…that sense of shock and confusion has never really gone away for me.” And, as he says, “Every time I go and hand the food to someone and see a face light up, I know that the people receiving it feel genuinely grateful.”

Paul emphasizes that FRN allows “college students to do their small part in changing the norm — because at the end of the day, hunger, food insecurity, food deserts, all of these really heavy and widespread issues, are not food shortage issues. It’s not famine. These all derive from a distribution problem.”

A Religious Studies / International Studies double major, this spring semester Paul will serve as Sodexo at DU’s first food waste intern, and after he graduates, he plans to work in the field and may eventually attend a graduate school focused on food policy. He credits FRN and the Center for Sustainability at the University of Denver for setting him on this path.

Another person who has played a key role in FRN at DU’s achievements has been David Goergen, the Retail Operations Director for Sodexo at DU. David enthusiastically terms his work with Paul and the FRN as a “great success!” One obvious benefit is that the partnership has shown the company how to save money. Since FRN requires the weighing of food during each recovery, David was able to calculate how much money his company could save. For example, the pasta station in the school café was a “bold endeavor,” that, at first, produced too much leftover food. According to David,  “ We were looking at piles of chicken primavera.” Sodexo has since learned to customize the operation so that students now select what combinations they want of pasta, veggies, and meats — and Sodexo has cut down on its food expenses. Fortunately, for the Denver Mission, there is still surplus nutritious food to recover.

David sees other benefits to their food recovery efforts. Namely, the staff has taken on more personal ownership of their work. Since they are the ones who package the surplus food (and with no complaints, according to David), they now take satisfaction in knowing that the food will not be thrown away and, instead, be given to those who need it most. Paul tells how many times the Sodexo employees will come out of the kitchen to thank the students for transporting the food they have spent so many hours preparing and packaging for delivery to the Mission.

FRN Rescue Mission, Denver 2016 (1).jpg

The person most responsible for seeing that these deliveries are put to immediate use at the Denver Relief Mission is its Food Service Manager, Jeremy Stubbs. Jeremy is one productive person; he runs two kitchens (one at the downtown homeless shelter and the other at the Lawrence Street Community Next-Step Program) that supply 1700 meals three times a day, every day of the year! The homeless shelter serves meals to over 1300 men. It also provides alcohol- and drug-abuse treatment programs as well as job training. The Next-Step Program provides meals to approximately 400 individuals. The program also offers affordable housing and training programs for low-income families on such topics as money management and parenting skills.

Jeremy commends the students’ commitment and reliability. Students also volunteer once a month as food servers at the mission. Food donated by DU’s FRN chapter feeds at least 100 people per day. The reception has been very positive since the food is of higher quality and “more savory than what they are used to.” Jeremy also praises his chefs, who make “every little bit count” in stretching the prepared meat and vegetable dishes and fresh fruit and desserts, to feed such a large number. He estimates that ten percent of the mission’s clientele are service veterans.

Due to the leadership of these three people, the University of Denver Food Recovery Network Chapter is a shining example as to how a few committed individuals, working together, can recover 17,000 pounds of food in just one year and help improve the lives of those who, most likely, would otherwise go hungry. This team has been an inspiration to other schools across the country and thus a worthy subject for this, our first profile of a series devoted to different university chapters working with the national FRN staff in College Park, MD — whose executive director, Regina Northouse, just happens to be this author’s daughter-in-law.

 

#FRNSpeaks: Goucher, PLASE & Bon Appetit Food Services

What a single Food Recovery Network chapter can do is limitless, as the Goucher College Chapter in Baltimore, MD demonstrates on a weekly basis. Under the direction of Micah Heaney (in partnership with Norman Zwagil, Food Manager at Bon Appetit Management Company), the chapter is making solid contributions to campus life. The chapter supports a remarkable nonprofit, Project PLASE (People Lacking Adequate Shelter and Employment), under the leadership of Mary Slicher, its founding director since 1973. These three individuals, working together, have made significant progress in improving the lives of Baltimore’s homeless and low-income individuals and families. Micah and his fellow student board members are learning valuable leadership skills in the process while educating fellow Goucher students on important issues related to food.

 

To conduct Goucher’s food recovery, Micah has formed a team of four or five like-minded student volunteers, what he calls his “chapter board,” who retrieve food twice a week for Project PLASE. In fact, Micah calls them his “best friends year after year” whose “passion and thoughtfulness is very inspiring.” He is also impressed “by the professionalism and heart” of the FRN national leadership; “they care for each other, their chapters, and our mission.” Micah has worked with FRN since 2013 and is currently a Regional Outreach Coordinator, where he supports 17 FRN chapters in Maryland, Delaware, and eastern Pennsylvania. In that role, he is always looking for ways that FRN may expand its student operations and develop chapters. Learn more about the Regional Outreach Coordinators here.

 

On the Goucher campus, Micah has recently developed a relationship with certain classes, such as the Psychology of Environmental Problems, whose professors provide students credit for their service with FRN. The chapter works in close contact with Norman Zwagil, the manager of Bon Appetit, which provides food for the campus’s three dining areas. Since the founding of the chapter in 2013, Norman has become all the more dedicated to promoting food recovery. He calls it a crime that in our country, approximately 40% of college-prepared food is thrown away, and has personally done much to rectify the situation at Goucher.

"Since the founding of the chapter in 2013, Norman has become all the more dedicated to promoting food recovery. He calls it a crime that in our country, approximately 40% of college-prepared food is thrown away"

Besides overseeing twice-weekly food recoveries, he has worked with the FRN chapter to raise awareness of food issues on campus. One example is their joint sponsorship of a campus screening of “Fed Up,” a film about surplus food in America. Norman gives talks to classes about the imbalance between, “the huge volume of surplus food in this country contrasted by the large number of food insecure people...who go hungry and/or are underfed.” He promotes the concept of “proper portioning” to cut down on student waste. He is proud to say that Bon Appetit has become Food Recovery Verified  “because we believe in the program.”

 

Verification means FRN lists and promotes Goucher’s Bon Appetit program with other select verified programs at campuses across the country.  (More information about Food Recovery Verified is here.) He also takes pride in the role he plays in helping promote Project PLASE’s food service for the homeless and low-income families. One of Norman’s most memorable experiences was visiting a Project PLASE dining hall and hearing the personal stories of the people whom his kitchens have directly helped.

Project PLASE’s stated mission is to address homelessness in Baltimore by providing both transitional and permanent housing along with other supportive services to homeless adults. Mary Slicher, its stalwart founding director, emphasizes that “we treat, restore and rehabilitate the whole person.” According to its mission statement, PLASE’s purpose is to “serve the most vulnerable and underserved, including persons with mental illness, HIV/AIDS, addiction, developmental disabilities, and ex-offenders, etc.” In 1973, Mary started PLASE while a student herself and thus has the highest respect for students and what they can do to promote social justice. She praises the work done by the Goucher chapter in delivering food in an on-going basis to one of its two main kitchens.

"In 1973, Mary started PLASE while a student herself and thus has the highest respect for students and what they can do to promote social justice."

Mary especially appreciates the students’ dedication as demonstrated recently by a lunch they shared with PLASE clients in one of its dining halls. The students were so moved by the personal stories told by the residents at the luncheon  that they volunteered to paint one of their dining halls. They made a deep impact on the residents as well. According to Mary, “The partnership means a great deal to staff and to residents! The residents loved the interaction and interest of the students and talked about it for several weeks.”

 

Food recovered from Goucher helps feed approximately 70 people three times per day, including 18 American service veterans. The first recovered Goucher meal, served three years ago, was “a big pan of wraps and tacos,” and the clients, as Mary describes it, “wanted to know if we hired a new cook!” She appreciates the fact that the food is both tasty and healthy, which is important for her residents who have a variety of serious health issues, such as diabetes and HIV.  Mary emphasizes that, “students make a big difference and their values get formed and focused during these times.”

"Students make a big difference and their values get formed and focused during these times.”

This belief perfectly complements Micah’s assessment of why the FRN chapter has outlasted many other student-run organizations at Goucher: “Our organization is real, our people are real, our values are real. The work we have taken on is incredibly real, and incredibly challenging. Perhaps that’s why it keeps going: FRN is actively finding itself, and in the process accomplishing the unexpected.”  With such inspired leadership as Micah’s, it is no wonder that the Goucher chapter continues to grow and find new ways to promote food equity, not only in Baltimore and Maryland, but also in Delaware and eastern Pennsylvania.